Cancellation & Refund Policy

1. Before you pay

Building your blueprint, quote and mockups is free and involves no charge. You are under no obligation until you place a paid order to begin a build.

2. Cooling-off window

If you cancel within 48 hours of payment and before design/development work has begun, you are eligible for a refund of the amount paid, less any non-refundable third-party costs already incurred on your behalf (for example, store fees or paid integrations) and applicable transaction charges.

3. After work has begun

Once we have started your build, refunds are calculated based on the stage of work completed, because the effort and resources are largely non-recoverable:

• Design/blueprint stage: refund of the amount paid less a design/setup fee of 25% of the amount paid.
• Development in progress: partial refund at our reasonable discretion, reflecting work completed; typically limited.
• After QA / submission / handover: non-refundable, as the deliverable has been produced and delivered.

We will always act reasonably and explain any deduction. Amounts already invoiced with GST are subject to applicable tax treatment.

4. Delays caused by missing inputs

Our timelines depend on you providing content, brand assets and access. If a project stalls because required inputs are not provided within a reasonable period, it is not treated as our cancellation, and fees for work already done remain payable.

5. Store approval

App-store approval is decided by Apple and Google. We prepare and guide submission and will work with you to address reasonable review feedback, but a store's rejection is not by itself grounds for a refund of build work already completed.

6. Care plans & subscriptions

Optional monthly Care plans can be cancelled at any time and will stop at the end of the current billing cycle. Care-plan fees already paid for the current month are non-refundable.

7. How to request a cancellation or refund

Email roy@roydigital.in from your registered email with your order details and reason. We aim to acknowledge within 3 business days and to process approved refunds to the original payment method within 7–10 business days, subject to your bank or payment provider.

8. Contact

Questions about this policy? Write to roy@roydigital.in or Roy Digital App Studio (Proprietorship), Gaur City 2, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh 201301.